My car told me that she wanted some servicing a number of weeks ago. As I’ve mentioned here before, she won’t tell me what she actually needs, only that she needs something, so she needs to see the BMW people as soon as possible. She likes the BMW people. They speak her language. They always know what she wants … and I don’t.
It’s sometimes hard to get a timely appointment to take a car in for servicing at my dealer’s, so in order to get this dealt with as soon as possible, I ended up taking a day off work (shh! Don’t tell anyone, but it wasn’t me who was ill that day, it was my car!).
So I brought her in at the appointed time, and sat with my service advisor. He took my key fob and stuck it in his reader so that he could translate what my car was telling him.
“Oh,” he said, after an intense minute or two scrutinizing the computer screen.
“Oh?” I queried.
“Your car is programmed for an emissions check right now. All cars built for the North American market are programmed for that. However, we already have the Air Care program in Vancouver, so you already take your car in for regular emissions checks.”
“Oh?” I repeated.
“So your car doesn’t actually need that check – or anything else, it seems.”
The service advisor looked at me. “Can I offer you a car wash?” he finally ventured.
“You sure can. And a vacuum?” I shot back.
“You bet. Have a seat in the lounge. It’ll be about fifteen minutes.”
And I took the day off work for this.