I needed to get my gel nails redone. I’m kind of shopping around for a good salon, as the one I’ve been going to is near where I work and – hello, I’m a teacher! – I don’t feel like going anywhere near there when I’m on my summer holidays. I’d tried this particular place within walking distance of home, and although I wasn’t overly impressed with the end result, I thought I’d give them one more try, with a different type of gel. That would let me know if I needed to keep hunting or if my nails had found a home.
So one morning late last week, I called this salon for an appointment. I had an advertising flyer from them that proclaimed 10% off full sets of gel nails on Mondays, so I enquired as to whether or not that discount might also apply to fills of existing gel nails.
Silence on the other end of the phoneline.
Then, “I’m new here. I don’t know.”
I was thinking, Well, go ask someone who isn’t new, Einstein! But I said, “Okay then, I still need an appointment with Chris for a gel nail fill.”
Silence yet again.
Then, “Oh. I think Chris is away. Just a minute …”
I could hear her asking someone else when Chris would be back.
Back on the line with me, “She’ll be back on Wednesday. Can you come in then?”
“Actually, I was hoping to come in earlier than that. Monday, if possible,” I replied.
Finally, “Okay. How is 2 o’clock?”
I agreed, gave her my name and number, and hung up. About thirty seconds later, my phone rang. It was the same gal from the nail salon.
“Oh, hi, I forgot that Holly doesn’t do nails, so you can’t come in on Monday.”
I was thinking, And what exactly does Holly do if not nails, seeing as how she works in a nail salon? But I said, “All right. When can I come in?”
Again there was a silence. This girl was most emphatically NOT a quick thinker.
“Wednesday at 2?”
I consented to this change, and hung up the phone. There was no callback thirty seconds later this time, so I carried on with my day – till early in the afternoon. Then the callback came. At least it was Holly herself this time, and she sounded much more competent than the previous bimbo.
“We’ve got you booked in for a gel nail refill on Monday afternoon, but unfortunately, I don’t do those,” she informed me.
I was thinking, Yes, I already know this, and no, I am NOT booked in for Monday afternoon. I am booked in for Wednesday afternoon. Did the bimbo not even write this down properly? And Holly, what exactly DO you do then? But I said, “Oh?”
“Chris will be back on Wednesday, so could you come in on Wednesday morning at 11?” Holly continued.
“Um, yes, that would be fine,” I answered, a bit confused. What happened to the 2 pm appointment? I assumed that the bimbo – quelle surprise! – had screwed up, so I decided not to worry about it and simply show up for the 11 am appointment.
A couple of days passed. Then it was Tuesday, yesterday, the day before my nail appointment. The phone rang. This time it was Chris from the nail salon.
“We seem to have you booked in twice tomorrow, once at 11 am and once at 2 pm. You didn’t want both of those appointments, did you?” she asked, clearly puzzled by what had gone on during her absence.
“Uh, no. One will be fine,” I replied, bemused.
So I showed up yesterday at 11 am and got my gel nails redone. I didn’t have the heart to tell Chris the whole convoluted story. I hope that this time it’s a more durable job and the nails won’t chip off as readily as the last set did.
But I can’t go through this phoning-for-an-appointment circus again, so I may end up changing salons anyway.